Terms&Conditions

• Article 3.  “TAKEAWAY” or “CLICK AND COLLECT”: ONLINE SALES SERVICE FOR PRODUCTS  

By clicking on the “TAKEAWAY” tab, the Customer can order Products online and pick them up at the Restaurant. 
3.1. Selecting the Restaurant for Product Pickup 
To place an Order via the Website, the Customer must select the Restaurant from which they wish to pick up their Order. 
The Customer must also select the time at which they wish to pick up their Order. 
Pickup can only take place from the opening time of the selected Restaurant until its closing time or the closing time of the online ordering service set by the selected Restaurant.
It is therefore the Customer’s responsibility to check the opening and closing times of the Restaurant or the online ordering service on the page of the Restaurant they have selected. The hours of the online ordering service, as well as the opening and closing times of the Restaurant where the Customer wishes to pick up their Order, are available on the Website at the time the Customer selects said Restaurant.
3.2. Products 
The Products for sale on the Website are offered by the Restaurants and chosen by the Customer.
These Products are those listed in the catalog published on the Website on the day of the Order, subject to availability. Products that are out of stock are marked as unavailable, and ordering them will not be possible.    
Products offered for sale on the Website are accompanied by a description outlining their essential characteristics and prices.
It is recommended to consume Products promptly after collection from the Restaurant and never to freeze them.
Products offered for sale are subject to change or removal by VAPIANO without prior notice. 
Photographs illustrating the Products are for illustrative purposes only and do not constitute a contractual document. 
The Products comply with applicable regulations concerning the safety and health of individuals and consumer protection at the time they are placed on the market. 
3.3. Product Selection   
To place an Order via the Website, the Customer must select the Products they wish to purchase by adding them to their shopping cart. 
When selecting Products, the Customer may also choose to add certain ingredients, either free of charge (“Included Extras”) or for an additional fee (“Supplements”). 
Before confirming their Order, the Customer is provided with a free text field to add a note to their Order. 
3.4. Order Confirmation  
After selecting the Products they wish to purchase, the Customer can review their Order summary, which appears in a window on the right side of the screen. The Customer can modify the quantities of Products or remove a Product from their cart. They can also enter a promotional code if they have one.
The Customer must then confirm their Order. 
To confirm their Order via the Website, the Customer must either create an account or provide certain information.
Whether or not the Customer chooses to create an account, they must provide the following information: 
Last Name, 
First Name,
Email Address, and
Telephone Number. 
The Customer must also choose a password to log in to their account. 
This information provided by the Customer is used to process the Order and generate the invoice. The Customer has the right to access, modify, correct, and delete their Personal Data under the conditions set out in the “Personal Data Protection Policy” section. 
The Customer guarantees that the Data they provide is accurate and truthful. 
Providing a valid email address is necessary for the Customer to receive Order confirmations and to accumulate loyalty points.
It is the Customer’s responsibility to keep their information strictly confidential and not to share it with third parties, in order to minimize the risk of identity theft and unauthorized orders being placed without their knowledge. 
VAPIANO cannot be held liable for any unauthorized use of the Customer’s account or for any identity theft, as VAPIANO does not have the technical means to systematically verify the identity of individuals.
If the Customer suspects fraudulent use of their login credentials, they must immediately inform VAPIANO.
If the Customer loses or forgets their email address, they can send an email to serviceclient@vapianofrance.fr. Their registration address will then be provided.
If the Customer loses or forgets their password, they can click on the “Forgot your password?” tab. Their password will then be sent to the email address they provided.
After providing the information listed above, the Customer must accept these General Terms and Conditions of Sale by checking the box provided for this purpose. 
The Customer may also consent to receiving promotional SMS messages and/or emails. 
3.5. Payment of the Order 
The prices displayed on the Website are inclusive of all taxes (VAT included) in euros, taking into account the VAT applicable on the day of the Order.
VAPIANO reserves the right to modify its prices at any time, it being understood, however, that the price displayed on the Website on the day of the Order will be the only applicable price.
The Customer must then make payment for their Order, it being specified that placing an Order on the Website obligates them to pay for it. 
Orders placed on the Website are payable only by credit card.
By clicking on “Validate and pay online,” the Customer will be redirected to the secure and reliable page of the STRIPE bank.
The Customer is informed that VAPIANO does not collect or store the Customer’s bank details, as specified in the “Data Protection Policy.”
3.6. Order Confirmation  
For each order, VAPIANO will send an Order confirmation by email and/or SMS. 
This Order confirmation will include an order number and/or a barcode.    
3.7. Proof of Order:
VAPIANO will archive order forms and invoices on a reliable and durable medium, constituting a faithful copy.
VAPIANO’s computerized records will be considered by VAPIANO and the Customer as proof of communications, Orders, payments, and transactions between the parties.
3.8. Order Collection: 
After receiving confirmation of their Order, the Customer must go to the selected Restaurant, bringing with them the Order confirmation message (email or SMS), their Order number, and the barcode sent by VAPIANO to collect their Order.
The Customer must collect their Order from the Restaurant on the same day it was validated on the Website, starting from the time selected when placing their Order. The Order will remain available for 45 minutes. 
If the Customer is late collecting an Order, it will be destroyed by the Restaurant after 45 minutes.
If the Customer fails to collect an Order, the ordered Products will not be delivered and the Customer will be charged for the Order.
The Restaurant will provide the Customer with a receipt.
3.9. Right of Withdrawal
In accordance with the provisions of Article L.221-28, 4° of the French Consumer Code, the right of withdrawal applicable to distance selling cannot be exercised in the case of the supply of goods liable to deteriorate or expire rapidly, which is the case for the Products.
Therefore, all Orders placed on the Website are final and binding. 
The right of withdrawal is excluded.
Orders that have been definitively validated, paid for, and collected cannot be canceled. 
No merchandise can be returned or exchanged.
3.10. Complaints
Any question or complaint concerning Products collected in the Restaurant must be made within a maximum of forty-eight (48) hours after collection of said Products, to VAPIANO, either by mail to the address appearing on the receipt, or by email by replying to the Order confirmation email. 
After this period, no question or complaint will be considered.
3.11. Warranties
VAPIANO is liable for defects in conformity of the Products under the conditions of Article L.217-4 et seq. of the French Consumer Code and for hidden defects in the goods sold under the conditions provided for in Articles 1641 et seq. of the French Civil Code.
Under this warranty, the Customer has two (2) years from receipt of the Product to request, depending on the circumstances and the nature of the Product, its repair or replacement, subject to the conditions set forth in Articles L.217-9 and L.217-10 of the French Consumer Code. The Customer is not required to provide proof of the existence of the lack of conformity during the twenty-four (24) months following delivery of the Product. 
Given the nature of the Products, VAPIANO may replace them. If replacement is impossible, the Customer may return the Product and receive a full refund or keep the Product and receive a partial refund.
The Products also benefit from the legal warranty against hidden defects as defined in Article 1641 et seq. of the French Civil Code. Under this warranty, the Customer may choose between returning the Product or receiving a price reduction. 
The Customer may exercise these guarantees by sending their request to VAPIANO at the following address: GIE VAPIANO, 58 B rue de la Boétie, 75008 Paris. 
Return shipping costs will be covered by VAPIANO.